Retail Team Leader: Lead, Delight Visitors, Drive Sales

Jobs4; Cranbrook; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places (1

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a Retail Team Leader for the Sissinghurst shop. The role is based on annualised hours, with salary paid in 12 equal instalments across the year, reflecting a steady, reliable income.

You’ll lead onsite shop teams, supervise staff and volunteers, monitor stock, promote products and help drive sales to support the National Trust's conservation work. Weekdays, weekends, and bank holidays apply.

Qualifications

• Experience leading a team and developing staff.
• Strong customer service orientation.
• Ability to handle complaints.
• Flexible and adaptable.
• Organised and proactive.

Responsibilities

• Manage onsite shops to be a delight for visitors and commercially successful.
• Monitor stock, promote products and support financial targets.
• Lead by example focusing on income and profitability.
• Supervise staff and volunteers in main shop and plant shop.
• Coordinate with other departments; arrange plant deliveries and stock control.

Skills

Team leadership

Customer service

People management

Team player

Organised

Willing to learn

Job description

National Trust is seeking a Retail Team Leader for the Sissinghurst shop. The role is based on annualised hours, with salary paid in 12 equal instalments across the year, reflecting a steady, reliable income.

You’ll lead onsite shop teams, supervise staff and volunteers, monitor stock, promote products and help drive sales to support the National Trust's conservation work. Weekdays, weekends, and bank holidays apply.