Retail Team Leader

National Trust for Places of Historic Interest or Natural Beauty; Godalming; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust for Places of Historic Interest or Natural Beauty is seeking a Team Leader to oversee visitor-facing shop operations across the property. You’ll supervise staff and volunteers and drive great service while supporting retail targets.

The role is based on annualised hours with weekend and bank holiday work; online assessment is required. Interview on 14 October 2026 and start as soon as possible.

Qualifications

• Ability to lead and develop a team.
• Confident dealing with customers including complaints.
• Focus on providing great service to everyone.

Responsibilities

• Manage key visitor-facing operations and ensure an exceptional visitor experience while supporting commercial targets.
• Supervise staff and volunteers in the shop and coordinate with other departments.
• Lead by example to promote income and profitability to fund conservation work.

Skills

Team leadership

People handling

Customer service

Team player

Organised

Willing to learn

Job description

If you're great with people and have a talent for making the most of a shop's potential, we're looking for a Team Leader to cover various departments across the property. In this role you can help everyone to have an enjoyable and memorable day.

Weekend and bank holiday work will be required. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Summary

If you're great with people and have a talent for making the most of a shop's potential, we're looking for a Team Leader to cover various departments across the property. In this role you can help everyone to have an enjoyable and memorable day.

Weekend and bank holiday work will be required. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Interview date 14thOctober 2026 Start as soon as possible.

What it's like to work here

You'll be reporting to the Commercial Manager to support , and you'll be responsible for running the teams on the floor, all training will be given. Flexible, self motivated and a can do attitude are key in this role.

To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.

What you'll be doing

You'll help manage key visitor-facing operations, ensuring they provide an exceptional experience for visitors while contributing to commercial success. You'll monitor stock and promote products to help meet stretching financial targets. You'll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust's vital conservation work.

You'll be supervising staff and volunteers in the shop, and working alongside colleagues in other departments to give the best possible service to everyone who visits.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

• able to lead, support and develop a team
• confident dealing with a people in a variety of situations, including when they have complaints
• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust place

Winkworth Arboretum, Hascombe Road, Godalming, GU8 4AD

Documents

Retail Team Leader - A2.pdf

Requirements

Compliance