Retail Team Leader

National Trust for Places of Historic Interest or Natural Beauty; Wimborne Minster; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust’s Kingston Lacy shop seeks a Retail Team Leader to oversee daily operations, lead a small team and ensure exceptional visitor service. You’ll monitor stock, promote products and contribute to achieving financial targets to support conservation work.

The role involves supervising staff and volunteers, collaborating with other departments, and delivering a high-quality experience for every visitor at Kingston Lacy, Wimborne.

Qualifications

• Ability to lead, support and develop a team.
• Confident dealing with people in a variety of situations, including complaints.
• Focused on giving great service to everyone you meet.
• A team player, but also happy to work on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.

Responsibilities

• Help to manage the shop so it’s a delight for visitors and commercially successful.
• Monitor stock and promote products to meet financial targets.
• Lead by example with focus on income and profitability to fund conservation work.
• Supervise staff and volunteers in the shop.
• Collaborate with colleagues in other departments to provide excellent service.

Skills

Lead and develop a team

Customer service excellence

People handling and complaints

Team player with initiative

Well-organised and adaptable

Willing to learn new skills

Job description

If you’re great with people and have a talent for making the most of a shop’s potential, we’re looking for a Retail Team Leader in the National Trust shop at Kingston Lacy. In this role you can help everyone to have an enjoyable and memorable day.

Salary: £25,837.50 per annum

Contract: Permanent

Hours/working pattern: Annualised hours contract of 1950 hours per annum.This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Working days will usually Tuesday through to Saturday, dependant on the business need.

Interview date: W/c 19th October 2026

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role

You’ll help to manage the shop so that it’s both a delight for visitors and commercially successful. You’ll monitor stock and promote products to help meet stretching financial targets. You’ll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust’s vital conservation work.

You’ll be supervising staff and volunteers in the shop, and working alongside colleagues in other departments to give the best possible service to everyone who visits.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We’d love to hear from you if you're:

• able to lead, support and develop a team
• confident dealing with a people in a variety of situations, including when they have complaints
• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Kingston Lacy Estate, Kingston Lacy, Wimborne, BH21 4EA

Documents

Retail Team Leader - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date: 11 October 2026

Interview date: W/c 19th October 2026