Retail Team Leader — Growth, Bonus & Staff Discount

Mountain Group; Hull and East Yorkshire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount 50%

28 days annual leave

Pension scheme

Employee assistance programme

Hardship scheme

Referral bonus

Job summary

Mountain Warehouse is seeking a confident Team Leader to guide a retail team in delivering outstanding customer service and achieving store targets. You will lead, coach, and engage colleagues to maintain high standards of presentation, stock control, and visual merchandising.

You will drive sales performance, foster a collaborative culture, and create a welcoming shopping environment that reflects the Mountain Warehouse brand and values. This is a frontline leadership role with real impact.

Qualifications

• Proven retail leadership experience in a fast-paced environment.
• Strong communication and coaching skills.
• Proactive, approachable, and results-driven.

Responsibilities

• Lead and develop a high-performing retail team to achieve targets.
• Uphold store standards in stock presentation, ticketing, and organisation.
• Drive sales and KPIs through coaching and customer-focused selling.
• Deliver exceptional customer experiences and build community connections.

Skills

Customer service

Team leadership

Coaching & mentoring

Communication

Visual merchandising

Stock control

Job description

Mountain Warehouse is seeking a confident Team Leader to guide a retail team in delivering outstanding customer service and achieving store targets. You will lead, coach, and engage colleagues to maintain high standards of presentation, stock control, and visual merchandising.

You will drive sales performance, foster a collaborative culture, and create a welcoming shopping environment that reflects the Mountain Warehouse brand and values. This is a frontline leadership role with real impact.