Retail Team Leader: Inspire, Develop & Deliver Service

WHSmith; Bristol; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work

Paid annual leave

Employee discounts

Deals with retail partners

Employee Assistance Programme

Job summary

WHSmith in Bristol is seeking a Team Leader to inspire the team to deliver exceptional customer service and achieve business objectives. You will create a working environment where colleagues can develop and succeed, and you’ll lead from the front on the shop floor.

You’ll guide training, maintain standards, and foster a culture of pride, safety, and compliance while supporting store performance and customer satisfaction.

Qualifications

• Leadership experience in retail or similar environments.
• Ability to lead from the front and support on the shop floor.
• Strong relationship-building and clear communication.
• Experience in training and developing teams.

Responsibilities

• Guide and engage the team to deliver excellent standards and results in line with the Trading plan.
• Create a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Support colleagues in an environment where everyone feels valued and welcome.
• Create a sense of pride within the store to ensure we are operating safely and legally.

Skills

Retail leadership

People management

Customer service

Communication

Flexibility

Tools

KPI knowledge

Job description

WHSmith in Bristol is seeking a Team Leader to inspire the team to deliver exceptional customer service and achieve business objectives. You will create a working environment where colleagues can develop and succeed, and you’ll lead from the front on the shop floor.

You’ll guide training, maintain standards, and foster a culture of pride, safety, and compliance while supporting store performance and customer satisfaction.