Retail Team Leader – Immersive Store Experience

Warner Bros. Discovery; Greater London; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

GymPass

HBO Max, Paramount+ and Discovery+

Job summary

Skydance is seeking a Retail Team Leader for the Harry Potter Shop, King's Cross, to deliver outstanding customer service and support the Retail Assistants in day-to-day operations.

You will work with the Store Manager on scheduling, sales analysis, and commercial reporting, ensuring brand standards and compelling merchandising. This full-time onsite role requires flexibility across shifts and weekends.

Qualifications

• Proven experience in a retail environment, ideally with responsibility for supporting or overseeing a customer-facing team.
• Experience training or supporting the development of new and existing team members in an immersive retail environment.
• Experience maintaining high standards of merchandising, stock replenishment and shop presentation.

Responsibilities

• Conducting daily team briefs to set the team up for their shift.
• Setting sales targets and reporting sales figures; motivating team toward achieving them.
• Training existing staff as well as new starters on new policies, procedures and merchandise.
• Develop monthly rotas and daily deployment plans.
• Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.
• Cash handling and management.
• Replenishing stock and maintaining high standards of merchandising and housekeeping.
• Entertaining and engaging customers with product demonstration.

Skills

Retail experience

Team supervision

Job description

Skydance is seeking a Retail Team Leader for the Harry Potter Shop, King's Cross, to deliver outstanding customer service and support the Retail Assistants in day-to-day operations.

You will work with the Store Manager on scheduling, sales analysis, and commercial reporting, ensuring brand standards and compelling merchandising. This full-time onsite role requires flexibility across shifts and weekends.