Retail Team Leader - Harry Potter Store Kings Cross

6115 Warner Bros. Studios Leavesden Limited; Camden Town; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

GymPass subscriptions

Staff discounts on tickets and merch

Medical cash plan and pension

Friends and Family events

Job summary

Skydance’s Harry Potter Shop, King’s Cross, seeks a Retail Team Leader to guide the store team. You’ll work with the Store Manager on daily operations, scheduling, sales analysis and reporting while deputising as needed.

Your interpersonal skills and passion for the brand will drive exceptional customer service and store presentation. The role is onsite, full-time, with shift patterns including weekends and early mornings.

Qualifications

• Proven experience in a retail environment with responsibility for supporting or overseeing a customer-facing team.
• Experience training or supporting the development of new and existing team members in an immersive retail environment.
• Experience maintaining high standards of merchandising, stock replenishment and shop presentation.

Responsibilities

• Conduct daily team briefs to set the team up for their shift.
• Set sales targets and report sales figures; motivate team toward achieving them.
• Train existing staff as well as new starters on policies, procedures and merchandise.
• Develop monthly rotas and daily deployment plans.
• Conduct HR functions including lateness and absence monitoring and minor performance issues.
• Cash handling and management.
• Replenish stock and maintain high standards of merchandising and housekeeping.
• Entertain and engage customers with product demonstrations.

Skills

Retail experience

Team leadership

Customer service

Job description

Your New Role…

As a Retail Team Leader at the Harry Potter Shop, King’s Cross, you’ll play an important role in creating an exceptional experience for our customers and supporting the Retail Assistants to perform at their best. Working closely with the Store Manager, the role covers the day-to-day operation of the store, including scheduling, sales analysis and commercial reporting, alongside deputising when required. Your strong interpersonal skills, product knowledge and passion for the brand will help set high standards for customer service and store presentation.

What’s in it for you?

• £16.80 per hour


• 25 days’ holiday, pro rata


• GymPass Subscriptions to HBO Max, Paramount+ and Discovery+ content as well as an employee screeners app


• Staff discounts on Studio Tour tickets, merchandise, food and beverages


• Access to Friends and Family events


• Enrolment on our medical cash plan and pension schemes

Your Role Accountabilities

• Conducting daily team briefs to set the team up for their shift.


• Setting sales targets and reporting sales figures; motivating team toward achieving them.


• Training existing staff as well as new starters on new policies, procedures and merchandise.


• Develop monthly rotas and daily deployment plans.


• Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.


• Cash handling and management.


• Replenishing stock and maintaining high standards of merchandising and housekeeping.


• Entertaining and engaging customers with product demonstration.

Qualifications & Experience

• Proven experience in a retail environment, ideally with responsibility for supporting or overseeing a customer-facing team.


• Experience training or supporting the development of new and existing team members in an immersive retail environment.


• Experience maintaining high standards of merchandising, stock replenishment and shop presentation.

Working Pattern

This is a full-time position working 40 hours per week across five days out of seven, including weekends. You will work eight-hour shifts scheduled between 6am and 10:30pm. Occasionally, shifts for special events may finish as late as midnight. Advance notice will be provided. Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.