Admissions Host

Warner Bros. Entertainment Inc.; Watford; Sur place; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Gym access

Staff discounts

On-site parking

Pension scheme

Medical plan

Staff shuttle

Résumé du poste

Warner Bros. Entertainment Inc. is seeking staff for the Studio Tour attraction in Watford to assist visitors and ensure a memorable experience.

You will handle cash, operate the ticketing system, and support information desks, cloakrooms and parking with a professional, friendly approach. The role requires standing for long periods, outdoor work in all weather, and weekend shifts. Training and occasional sessions outside core hours are possible.

Qualifications

• Experience of working in a visitor-focused, customer service or retail environment, demonstrating influencing and listening skills.
• Professional telephone manner.
• Knowledge of a foreign language is desirable.
• Storytelling is the heart of what we do at Skydance.

Responsabilités

• Proactively assist our visitors to maximise their enjoyment of the Studio Tour.
• Resolve issues and collect visitor feedback.
• Manage cloakrooms, information desks, car parking and phone systems.
• Follow procedures and complete administration and paperwork.
• Understand the Bookings process and operate Galaxy system, cash handling, and cashing up tills.

Connaissances

Customer service

Cash handling

Till systems

Telephone manners

Teamwork

Written communication

Foreign language

Storytelling

Outils

Galaxy ticketing system

Description du poste

Responsibilities

• Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.
• Resolve any issues that may arise during your duties - escalating where appropriate and effectively collect visitor feedback.
• Day to day responsibilities will include managing cloakrooms, information desks, car parking and phone systems.
• Follow appropriate procedures and associated administration and paperwork.
• Gain a working understanding of the Bookings process and display confidence and accuracy on Galaxy ticketing system, cash-handling and cashing up tills at the end of the day.
• You will be required to stand for up to 4 hours at a time, perform light lifting and work outdoors in all weather. Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours.
  Able to contribute positively and enjoy working effectively as part of a team.
• Experience of working in a visitor-focused, customer service or retail environment, demonstrating influencing and listening skills.
• Enjoy working confidently with the general public.
• Adapt to new situations within a visitor focused environment.
• Professional telephone manner.
• Ability to absorb written communications and transfer information on to visitors.
• Understanding of the Harry Potter film series and wider Wizarding World.
• Previous experience of working with till systems desirable.
• Knowledge of a foreign language is desirable.
  Storytelling is, and will always be, the heart of what we do at Skydance.

Vision

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled. Here, you'll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day. If you're energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we'd be thrilled to welcome you aboard. LET'S GO!

Benefits and Compensation

• £13.45 per hour
• 28 days holiday (pro-rata)
• GymPass or free access to our on-site gym
• Exclusive access to HBO Max and our Screeners App, with our exciting Warner Bros., HBO and Discovery content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on-site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On-site staff Studio Café
• Option to join our pension scheme and medical cash plan, Contracts range from 24 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday).

Working Hours and Location

Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for which you will be notified in advance. Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.