Retail Team Leader - Drive Service & Sales

Clarks; Braintree; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks is seeking an enthusiastic Sales & Service Manager to support the Store Manager in leading our retail team and driving daily operations. This hands-on leadership role focuses on customer service excellence, KPI attainment, and smooth store performance.

The ideal candidate has retail leadership experience, strong communication, and the ability to adapt in a fast-paced environment. A 7-day shift pattern, including weekends and bank holidays, is required.

Qualifications

• Previous retail leadership or supervisory experience preferred.
• Comfortable driving KPI’s and results.
• Strong interpersonal and communication skills to lead and inspire a team.
• Solid organizational and problem-solving abilities.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Experience in a fast-paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Responsibilities

• Assist Store Manager in leading the retail team.
• Drive daily store operations to meet performance goals.
• Lead by example in a hands-on, fast-paced environment.
• Deliver exceptional customer service and resolve issues.
• Coordinate scheduling to cover a 7-day shift pattern.

Skills

Retail leadership

KPI management

Interpersonal skills

Excellent communication

Organizational skills

Problem solving

Team leadership

Customer service

POS systems

Inventory management

MS Office

Google Workspace

Tools

POS systems

MS Office

Google Workspace

Job description

Clarks is seeking an enthusiastic Sales & Service Manager to support the Store Manager in leading our retail team and driving daily operations. This hands-on leadership role focuses on customer service excellence, KPI attainment, and smooth store performance.

The ideal candidate has retail leadership experience, strong communication, and the ability to adapt in a fast-paced environment. A 7-day shift pattern, including weekends and bank holidays, is required.