Retail Team Leader: Customer Service (Fixed Term)

Bettys & Taylors; Harrogate; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discretionary profit-share bonus

Breakfast and freshly cooked hot meal

Flexible benefits

Discounts on Bettys & Taylors products

Health benefits and pension

Job summary

Bettys & Taylors is seeking a Retail Team Leader at Harrogate to cover a maternity leave from January 2027 for nine months. You will lead a team in a fast-paced café environment, ensuring exceptional customer service and adherence to brand, food hygiene and health & safety standards.

The role is a full-time, 37.5‑hour week with weekend shifts. You will motivate colleagues, share product knowledge with customers, and support service excellence while maintaining high standards throughout the store.

Qualifications

• Background in customer service, hospitality or retail.
• Experience in managing and motivating a team.
• Strong communication and teamwork skills.
• Knowledge of food safety and health & safety procedures.

Responsibilities

• Lead and motivate a team to deliver excellent customer service.
• Ensure adherence to brand, hygiene and safety standards.
• Manage rosters and weekend shifts as part of a 37.5 hour week.
• Support training and development of colleagues.

Skills

Customer service

Team leadership

Communication

Food safety

Hospitality/retail experience

Job description

Bettys & Taylors is seeking a Retail Team Leader at Harrogate to cover a maternity leave from January 2027 for nine months. You will lead a team in a fast-paced café environment, ensuring exceptional customer service and adherence to brand, food hygiene and health & safety standards.

The role is a full-time, 37.5‑hour week with weekend shifts. You will motivate colleagues, share product knowledge with customers, and support service excellence while maintaining high standards throughout the store.