Customer Team Leader — Flexible Shifts & Community Impact

Co-op Group; Rotherham; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

30% discount in store

Full training and career development

Flexible pay on demand

Up to 10% pension contributions

36 days holiday pro‑rata

GP access 24/7

Cycle to work

Disability confident recruitment

Job summary

Co-op Group in Rotherham is seeking a Customer Team Leader to manage a small store team and drive essential community services. You will lead shifts, motivate staff, and oversee customer service, merchandising, and daily operations in a varied role that may include post office or bakery responsibilities.

The position requires passion for people, flexible leadership, and a willingness to cover shifts including weekends.

Qualifications

• Minimum criteria shown in job posting: passion for people and leadership.
• Ability to work flexibly and lead by example.
• Retail, merchandising, or team management experience (not required).

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Team management

Customer service

Job description

Co-op Group in Rotherham is seeking a Customer Team Leader to manage a small store team and drive essential community services. You will lead shifts, motivate staff, and oversee customer service, merchandising, and daily operations in a varied role that may include post office or bakery responsibilities.

The position requires passion for people, flexible leadership, and a willingness to cover shifts including weekends.