Retail Team Leader

Heron Foods; Summer Hill; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discount

Leadership development

Health & wellbeing

Recognition & perks

Job summary

Heron Foods is seeking a driven Retail Team Leader to drive store performance and inspire the team on a day-to-day basis. This role places you at the heart of delivering exceptional customer service, maintaining a well-presented store, and guiding colleagues to meet targets.

You will manage stock, support deliveries, and take on keyholder responsibilities, including opening and closing shifts when required, in a fast-paced retail environment.

Qualifications

• Is friendly, confident, and ready to lead by example.
• Has a strong work ethic and thrives in a fast-moving setting.
• Brings some experience in a supervisory, team leader, or keyholder role in retail or hospitality.

Responsibilities

• Lead and support your team to hit store targets.
• Deliver excellent customer service and handle queries professionally.
• Keep shelves full, tidy, and visually appealing.
• Assist with stock deliveries and backroom organisation.
• Act as a keyholder, including opening and closing the store when required.

Skills

Lead by example

Strong work ethic

Retail supervisory experience

Team leadership

Organised

Job description

As a Retail Team Leader, you'll play a key part in the day-to-day success of the store, including:

• Leading and supporting your team to hit store targets.
• Delivering excellent customer service and handling queries professionally.
• Keeping shelves full, tidy, and visually appealing.
• Assisting with stock deliveries and backroom organisation.
• Acting as a keyholder, including opening and closing the store when required.

Your Role in Action

You’ll work side-by-side with your team, helping to create a positive, productive store environment. Whether stepping up to lead or diving into the detail, your contribution will help the store thrive and your colleagues feel supported.

We’re looking for someone who

• Is friendly, confident, and ready to lead by example.
• Has a strong work ethic and thrives in a fast-moving setting.
• Brings some experience in a supervisory, team leader, or keyholder role in retail or hospitality.
• Is organised and able to take the lead when needed.

Heron Foods is expanding fast, with more than 340 stores across the UK and we’re looking for a driven, reliable Retail Team Leader to help guide the team to success. If you thrive in a busy retail environment and enjoy motivating others, this could be the next step you’ve been waiting for.

Why Join the Heron Foods Family?

• Staff Discount: 10% off at both Heron Foods and B&M.
• Leadership Development: Ongoing training and future-focused development through programs like Future Flyers.
• Health & Wellbeing: 24/7 GP access for you and your family, plus free, confidential emotional and mental health support.
• Recognition & Perks: Long service awards, exclusive colleague discounts, and more.