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Heron Foods; Stoke-on-Trent; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

30 days leave

Discounts

Wellbeing support

Recognition for long service

Career development opportunities

Job summary

Heron Foods is seeking a Store Manager at Longton Exchange to lead a busy store, drive performance and deliver value to customers day by day. You will oversee daily operations, coach the team, manage stock, and uphold health & safety standards in a friendly, community-focused environment.

The role offers a salary of £30,920 per year with bonus potential, 30 days’ annual leave, employee discounts, wellbeing support and career development opportunities, reflecting Heron Foods' supportive culture.

Qualifications

• Proven experience in store/retail leadership.
• Track record of developing teams and achieving results.
• Passion for retail and customer service.
• Ability to thrive in a fast-paced, community-focused environment.

Responsibilities

• Provide hands-on leadership and coaching to store team.
• Ensure operational excellence including store presentation, stock management, and health & safety compliance.
• Deliver exceptional customer service and resolve queries.
• Develop talent and succession plans within the team.

Skills

Store manager experience

Retail leadership

Team development

Customer service

Job description

Discover Your Next Leadership Opportunity: Store Manager at Heron Foods

Salary: £30,920 per annum, plus bonus opportunity

Location: Longton Exchange, ST3 2TE

Why Heron Foods?

Heron Foods is one of the UK’s fastest-growing discount food retailers, with over 340 stores and ambitious expansion plans. As part of the B&M retail group, we’re a company on the move, committed to delivering value to our customers and opportunities to our teams.

We’re proud to have retained the ethos and spirit of a family-owned business, fostering a collaborative and supportive workplace culture. In fact, we were recognised as one of the UK’s ‘Happiest Workplaces’ in the WorkL Awards.

What We Offer Our Store Managers:

* Generous Leave: 30 days annual leave with additional leave accrual for long service, plus the option to purchase extra days.

* Exclusive Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year.

* Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family.

* Additional Perks: Recognition for long service.

* Career Development: Ongoing learning opportunities, including on-the-job training, eLearning, apprenticeships, and career progression programs.

What You’ll Do:

As a Store Manager, you’ll be at the heart of our success, taking responsibility for:

* Providing hands‑on leadership, coaching, and fostering a collaborative, high‑performing store environment.

* Ensuring operational excellence, from store presentation to stock management and health & safety compliance.

* Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience.

* Developing talent within your team, creating succession plans, and supporting ongoing growth.

Fast-Paced and Rewarding:

This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational excellence, you’ll play a crucial part in the success of our business and gain invaluable experience managing a busy retail.

What We’re Looking For:

We’re seeking individuals who bring:

* Proven experience as a Store Manager, Retail Manager, or in a similar leadership role.

* A strong track record of developing teams and achieving results.

* A genuine passion for retail, customer service, and delivering exceptional results.

* The ability to thrive in a fast‑paced, community-focused retail environment.

At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer.

Up to £13 per hour (inclusive of enhancement when performing management duties)