Retail Sales Assistant

Travelex; Swansea; On-site; GBP 12,000 - 13,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Monthly bonus

25 days holiday

Pension plan

Career development

Job summary

Travelex, in partnership with Asda Travel Money, is seeking a Travel Service Partner in Swansea to support customers with travel money needs and deliver excellent service.

This 18-hour-per-week role offers a friendly team, opportunities to grow, flexible shifts, and a monthly bonus on top of £13.50 per hour, with a focus on accuracy in foreign exchange and sales targets.

Qualifications

• Excellent communication and a passion for great customer service.
• Ability to listen to customer needs and tailor service.
• Friendly, proactive team player with a can-do attitude.

Responsibilities

• Welcoming customers, building relationships and delivering fantastic customer service
• Understanding what matters most to each customer and helping with travel money needs
• Offering expert advice on products and services, converting interest into sales
• Working toward achieving and exceeding team sales targets
• Processing foreign exchange transactions and online orders accurately
• Collaborating with the team to drive performance and maintain standards

Skills

Customer service

Communication

Sales focus

Team player

Currency exchange knowledge

Job description

Travel Service Partner – Asda Travel Money

Location: Swansea

Hours: 18 per week

Pay: £13.50 per hour + monthly bonus

Contract: Perm

A job where you can grow, connect, and make a real impact

At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What The Job Involves

• Welcoming customers, building relationships and delivering fantastic customer service


• Understanding what matters most to each customer and helping them with their travel money needs


• Putting your training into action and offering expert advice on our products and services, converting interest into sales


• Consistently work towards achieving and exceeding team sales targets


• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy


• Working together as a team driving performance, delivering excellence and celebrating success together


• Following company processes and paying attention to the detail to ensure everything stays on track.

What We’re Looking For

• A great communicator who has a passion for great customer service.


• Someone who actively listens to understand our customer needs and create a fantastic customer experience.


• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.

A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s In It For You

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.


• Wellbeing support: Programmes to help with physical, mental, and financial wellness.


• Flexible shifts: We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).


• 25 days holiday + bank holidays (pro-rata)


• Monthly bonus: Earn extra when you hit your targets


• Pension plan: With Scottish Widows


• Career development: Access to training, learning pathways, and internal opportunities to grow

What Happens Next

Once you apply, here’s what to expect:

Application review – Our team will take a look and get in touch if your experience matches what we’re looking for

Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise

Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have

Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK.

Ready to apply?

We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, start your journey with us.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status