Retail Team Leader

Travelex Foreign Coin Services Limited; Leigh; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Discounted health checks and wellness

Wellbeing support

Bravo Benefits

Flexible shifts

25 days holiday + bank holidays (pro‑r

Monthly bonus

Pension plan

Career development

Job summary

Asda Travel Money, in partnership with Travelex, is seeking a Bureau Manager in Leigh to lead a busy bureau and deliver excellent customer service while meeting revenue targets. The role requires strong leadership, attention to detail, and hands-on involvement in daily operations.

You will manage a team, ensure compliance and audits pass, and provide expert guidance on travel money products, while adapting to a fast-paced retail environment and flexible shift patterns.

Qualifications

• Passionate people leader who leads from the front.
• Great communicator with an eye for detail.
• Experience in driving revenue and performance.
• Strong retail background with focus on customer service.

Responsibilities

• Lead, support and champion your team to deliver excellence daily.
• Work towards KPIs and targets.
• Review data to drive performance and continuous improvement.
• Ensure compliance metrics and internal audits are met.
• Process foreign exchange and online orders accurately for customer satisfaction.
• Provide expert advice on products and services.
• Follow company processes and maintain attention to detail.

Skills

People leadership

Communication

Revenue growth

Retail experience

Job description

Bureau Manager - Asda Travel Money

Location: Leigh

Hours: 37.5 per week

Salary: £28860 per annum

Contract: Permanent, Full Time

A job where you can grow, lead, and make a real difference

At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you'll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you're looking to build your skills, take on new challenges, or grow your career we would love to hear from you.

What we're looking for

• Passionate people leader who leads from the front, bringing out the best the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail-based background with a passion for great customer service and displaying a positive can do attitude.

What you'll be doing

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPI's and delivering on targets.
• Reviewing the data to drive performance and continuous improvement and celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What's in it for you

• Optional benefits available - including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits: Discounts across retail, travel, and lifestyle.
• Flexible shifts: We get it - life isn't one size fits all. That's why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you'd like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

About Travelex

We're a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we've helped millions of people access international money-quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status