Tesco Travel Bureau Manager

Travelex Foreign Coin Services Limited; Greater Manchester; On-site; GBP 24,000 - 32,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Wellbeing support

Flexible shifts

25 days holiday

Monthly bonus

Pension plan

Career development

Job summary

Tesco Travel Money, in partnership with Travelex, is seeking a Bureau Manager in Manchester Burnage. You will lead a busy team, delivering exceptional service for foreign exchange and online orders while upholding our standards.

In this role you will drive revenue and performance, manage compliance, and coach staff to provide expert product advice in a fast-paced retail environment. The position offers part-time hours and the chance to grow with a trusted brand.

Qualifications

• Strong people leadership with frontline experience.
• Excellent communication with an eye for detail.
• Proven track record in driving revenue and performance.
• Retail background with a passion for customer service.

Responsibilities

• Lead and support your team to deliver excellence every day.
• Work toward KPIs and targets.
• Review data to drive performance and celebrate successes.
• Ensure compliance and audits pass; follow SOPs.
• Process foreign exchange transactions accurately and provide expert product advice.
• Apply training to improve service.
• Follow company processes and attention to detail.

Skills

People leadership

Communication

Revenue growth

Retail experience

Job description

Bureau Manager - Tesco Travel Money - Manchester Burnage

Location: Tesco Burnage

Hours: 34.5 per week

Salary: £27,950 per annum

Contract: perm, Part Time

A job where you can grow, lead, and make a real difference

At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you'll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you're looking to build your skills, take on new challenges, or grow your career we would love to hear from you.

What we're looking for

• Passionate people leader who leads from the front, bringing out the best the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail-based background with a passion for great customer service and displaying a positive can do attitude.

What you'll be doing

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPI's and delivering on targets.
• Reviewing the data to drive performance and continuous improvement and celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What's in it for you

• Optional benefits available - including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: We get it - life isn't one size fits all. That's why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you'd like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

About Travelex

We're a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we've helped millions of people access international money-quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability