Retail Team Leader

Moleonline; Holsworthy; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading agricultural supply business seeks a Retail Team Leader to motivate and manage a retail team in a dynamic environment. This role focuses on driving store performance and enhancing customer experience while providing opportunities for development and impact within the community.

Benefits

Opportunities for personal development

Collaborative working environment

Qualifications

• Minimum 2 years supervisory experience in retail.
• Knowledge of agricultural market desired.
• Willingness to train in forklift operation.

Responsibilities

• Lead and support the retail team to achieve KPIs.
• Manage stock, compliance, and customer engagement.
• Deputise for the Retail Manager when needed.

Skills

Leadership

Communication

Customer Service

Education

AMTRA and BASIS qualifications

Tools

Microsoft Office

Job description

Hours of Work:37.5 hours per week on a 5 out of 7 rota

Are you a natural leader with a passion for retail and customer service?

Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you!

At Mole Valley Farmers, we’re proud to serve our communities with a strong focus on customer care, operational excellence, and team development. As a Retail Team Leader, you’ll play a key role in driving store performance, supporting your team, and delivering an exceptional customer experience.

What You’ll Be Doing:

• Lead, motivate, and support the retail team to achieve store KPIs and deliver outstanding service
• Take ownership of key operational processes including stock management, replenishment, and compliance
• Deputise for the Retail Manager and support with duty management responsibilities
• Coach and develop team members, ensuring high standards and a proactive approach to customer engagement
• Interpret customer feedback and implement improvements to enhance the shopping experience
• Drive sales through effective merchandising, queue management, and customer membership growth

What We’re Looking For:

• Proven supervisory experience in a retail environment (minimum 2 years preferred)
• Strong communication and leadership skills with a hands-on, can-do attitude
• Knowledge of the agricultural and countryside marketplace is a plus
• AMTRA and BASIS qualifications (or willingness to work towards them) desirable
• IT literate with good working knowledge of Microsoft Office
• Forklift operation experience (or willingness to train)

Why Join Us?

• Be part of a values-driven business that puts customers and colleagues first
• Work in a supportive, collaborative environment where your ideas are valued
• Opportunities for personal development and career progression
• Make a real impact in your store and local community

If you’re ready to take the next step in your retail career and lead with confidence, apply today and help us continue to deliver the Power of Mole.

Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.

The company

We are one of the country’s leading agricultural supply businesses offering a complete suite of in-store, on-farm, and online services, inspired by our passion for the agricultural industry and wider rural community.

Originally founded in 1960 by a small group of farmers, over the years we have grown and today we operate over 50 nationwide rural retail locations comprising Mole Valley Farmers, Mole Country Stores, and Farmdirect, along with our direct to farm business providing feed, fertilizer and other inputs to the nation’s farmers.

We exist for the greater good of our farming shareholders and work with them to improve their productivity, profitability, and sustainability.

For everyone who works in one of Mole Valley Farmers’ businesses – just like our customers who live and work in it – the countryside is a way of life and we are committed to UK agriculture.