Business Travel Consultant

Gray Dawes Travel; Preston; Remote; GBP 25,000 - 35,000; Part time

Job summary

Gray Dawes Travel, a global leader in travel management, is seeking an experienced Business Travel Consultant for their Out of Hours team. This remote position requires a motivated professional with a passion for customer service and expertise in travel systems. The role offers flexibility, competitive benefits, and the chance to be part of a thriving, people-focused organization.

Benefits

Competitive annual leave plus bank holidays

Hybrid working arrangements

Competitive bonus scheme

Group life cover

EAP scheme

Volunteering days with chosen charity

Travel discounts

Shopping discounts

Christmas savings scheme

Season ticket loans

Qualifications

• Previous experience in business travel is essential.
• Strong telephone manner and communication skills needed.
• Detail-oriented approach is critical.

Responsibilities

• Provide high levels of customer service by managing enquiries and reservations.
• Process travel tickets and handle refunds/cancellations.
• Assist in training new staff members.

Skills

Customer Service

Attention to Detail

Verbal Reasoning

Education

BA1 or equivalent qualification

Tools

Travelport

Sabre

Job description

Gray Dawes Travel is a multi-award-winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia, and the United States. Established in 1865, we are constantly growing by leveraging technology and our passion for what we do to keep evolving.

With a focus on providing our clients with a high-touch, high-tech, high-content experience, Gray Dawes is committed to delivering more than just competitive corporate travel fares, innovative itineraries, online tools, or experienced consultants. We act as an extension of our clients' organizations— their out-of-house travel department— by understanding their culture, brand values, and business objectives. And we always deliver... better!

If this sounds like something you want to be part of, we’d love to hear from you. We offer a fantastic work environment with benefits and perks typical of a forward-thinking, people-focused organization. We are always seeking skilled and motivated individuals to join the Gray Dawes family.

We are currently recruiting an experienced Business Travel Consultant for our Out of Hours team, working remotely. The role is ideally 30 hours per week, including every other weekend (10-hour shifts on Saturday and Sunday with a 1-hour unpaid lunch) and three evening shifts per week (one 6-hour shift from 6 pm to midnight, and two 5-hour shifts from 6 pm to 11 pm). During weeks when you are not working weekends, you will work four evening shifts (6 pm to midnight). This is an exciting time to join us as we expand our global operations.

What You’ll Do

• Provide high levels of customer service by handling enquiries and reservations professionally, arranging and confirming bookings, and building traveler profiles to meet their needs.
• Research for clients to ensure they get the best deals.
• Process travel tickets, reissues, and documentation.
• Offer advice on available options, including visas, passport requirements, and vaccinations.
• Handle refunds and cancellations.
• Assist in training and supporting new staff members.

What We’re Looking For

• A motivated, passionate individual with previous experience in business travel.
• Experience using Travelport & Sabre is preferred.
• Excellent telephone manner, verbal reasoning skills, and attention to detail.
• BA1 or equivalent qualification.

What We Can Offer

Our people are at the heart of our business. We encourage our team to be their best selves, act ethically, communicate openly, and enjoy flexibility. As we expand globally, we offer a range of benefits including:

• Competitive annual leave plus bank holidays
• Hybrid working arrangements
• Competitive bonus scheme
• Group life cover
• EAP scheme
• Volunteering days with our chosen charity
• Travel discounts
• Shopping discounts
• Christmas savings scheme
• Season ticket loans