Retail Team Leader

Mole Valley Farmers Limited; Holsworthy; On-site; GBP 25,000 - 35,000; Full time

Job summary

Mole Valley Farmers Limited is seeking a Retail Team Leader to enhance store performance and customer experience. The ideal candidate will have strong leadership skills, experience in retail, and a proactive approach. This role offers opportunities for career progression in a values-driven environment.

Benefits

Opportunities for personal development

Collaborative work environment

Impact on local community

Qualifications

• Proven supervisory experience in retail (minimum 2 years preferred).
• Strong communication and leadership skills.
• IT literate with knowledge of Microsoft Office.

Responsibilities

• Lead and motivate retail team to achieve store KPIs.
• Take ownership of stock management and operational processes.
• Coach team members to enhance customer engagement.

Skills

Leadership

Communication

Customer Engagement

Stock Management

Team Development

Education

AMTRA and BASIS qualifications

Tools

Microsoft Office

Forklift Operation

Job description

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Hours of Work: 37.5 hours per week on a 5 out of 7 rota

Are you a natural leader with a passion for retail and customer service?

Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you!

At Mole Valley Farmers, we’re proud to serve our communities with a strong focus on customer care, operational excellence, and team development. As a Retail Team Leader, you’ll play a key role in driving store performance, supporting your team, and delivering an exceptional customer experience.

What You’ll Be Doing:

• Lead, motivate, and support the retail team to achieve store KPIs and deliver outstanding service
• Take ownership of key operational processes including stock management, replenishment, and compliance
• Deputise for the Retail Manager and support with duty management responsibilities
• Coach and develop team members, ensuring high standards and a proactive approach to customer engagement
• Interpret customer feedback and implement improvements to enhance the shopping experience
• Drive sales through effective merchandising, queue management, and customer membership growth

What We’re Looking For:

• Proven supervisory experience in a retail environment (minimum 2 years preferred)
• Strong communication and leadership skills with a hands-on, can-do attitude
• Knowledge of the agricultural and countryside marketplace is a plus
• AMTRA and BASIS qualifications (or willingness to work towards them) desirable
• IT literate with good working knowledge of Microsoft Office
• Forklift operation experience (or willingness to train)

Why Join Us?

• Be part of a values-driven business that puts customers and colleagues first
• Work in a supportive, collaborative environment where your ideas are valued
• Opportunities for personal development and career progression
• Make a real impact in your store and local community

If you’re ready to take the next step in your retail career and lead with confidence, apply today and help us continue to deliver the Power of Mole.

Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.