Retail Team Lead - Store Ops & Customer Service

Boylesports; West of England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Boylesports is seeking an Assistant Manager for the Bristol Staple Hill shop. You will stand in for the Shop Manager, ensuring smooth daily operations and high store standards while delivering excellent customer service and handling bets.

You will lead the Shop Team, manage cash procedures, and drive presentation, customer experience, and adherence to procedures. Prior retail supervisory experience is preferred, with full training provided on sport and betting products.

Qualifications

• Ability to confidently lead a team and inspire others.
• Strong customer service focus with a proactive attitude.
• Excellent communication and guidance to colleagues and customers.
• Experience with cash handling and till procedures.
• Willingness to act as a Brand Ambassador and promote multi-channel betting.
• Good problem solving and adaptability.
• Energetic, motivated to develop self and others.

Responsibilities

• Support the Shop Manager with day-to-day shop operations and team leadership.
• In the Shop Manager’s absence, lead the operation and staff, including opening/closing.
• Oversee cash management procedures and time/attendance compliance.
• Ensure shop presentation standards and customer service excellence at all times.
• Guide staff in betting procedures via terminals and EPOS systems.
• Promote the company brand and multi-channel customer journey.
• Communicate effectively to drive improvements and results.

Skills

Team leadership

Customer service

Clear communication

Cash handling

Brand ambassador

Problem solving

Adaptability

Tools

EPOS System

Job description

Boylesports is seeking an Assistant Manager for the Bristol Staple Hill shop. You will stand in for the Shop Manager, ensuring smooth daily operations and high store standards while delivering excellent customer service and handling bets.

You will lead the Shop Team, manage cash procedures, and drive presentation, customer experience, and adherence to procedures. Prior retail supervisory experience is preferred, with full training provided on sport and betting products.