Retail Team Lead & Key Holder – Elevate Customer Experience

Wickes; Tamworth; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Up to 5% annual bonus

Gain share bonus up to £300 per month

Up to 10% employer pension contrib.

Up to 35 days annual leave (incl. bank

20% colleague discount

Save-as-you-earn scheme

Cashback health scheme

Cycle to work scheme

Life assurance

Job summary

Wickes in Tamworth is recruiting for a permanent, full-time role with a 39-hour week. You will lead and supervise the store team, act as a key holder, and ensure a safe, welcoming shopping environment while delivering outstanding customer service.

You will train and support colleagues, contribute to scheduling and rota planning where needed, and help maintain store standards. A comprehensive benefits package accompanies competitive pay and growth opportunities.

Responsibilities

• Be a key holder and supervise your team to complete routine tasks.
• Prioritise safety and support colleagues to deliver the best customer experience.
• Assist in store operations and customer service tasks to drive success.

Job description

Wickes in Tamworth is recruiting for a permanent, full-time role with a 39-hour week. You will lead and supervise the store team, act as a key holder, and ensure a safe, welcoming shopping environment while delivering outstanding customer service.

You will train and support colleagues, contribute to scheduling and rota planning where needed, and help maintain store standards. A comprehensive benefits package accompanies competitive pay and growth opportunities.