Retail Team Lead: Elevate Customer Experience & Sales

Machine Mart Ltd; Peterborough; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff Discounts

Healthcare Cash plans

Company pension scheme

Life Cover

Retail Trust access

Job summary

Machine Mart Ltd in the United Kingdom is seeking an experienced store supervisor to jointly run a retail outlet with the Store Manager. You will co-manage a small team of 4–6 staff, lead by example, and work up to 45 hours per week with overtime paid or taken as time off in lieu.

You will motivate the team to deliver excellent customer service and to achieve challenging sales targets, building strong rapport with customers and offering honest advice throughout the buying journey.

Qualifications

• Experience in a retail customer service or sales environment is essential.
• Supervisory or junior management experience in retail or field sales, ideally hard goods.
• Knowledge of our product range or willingness to learn is required.
• Proven ability to sell products and deliver excellent customer service.
• Demonstrated success in achieving sales targets and driving performance.
• Confident, enthusiastic team player with strong numeracy and accuracy.
• Self-motivated with a can-do attitude and a desire to lead a team.

Responsibilities

• Share day-to-day running of the store with the Store Manager.
• Co-manage a small team of 4–6 staff and lead by example.
• Work up to 45 hours per week with overtime paid or taken as time off in lieu.
• Motivate the team to deliver a great customer experience while hitting sales targets.
• Build rapport with customers, advise honestly, and guide them through choices.

Skills

Retail sales

Customer service

Team leadership

Product knowledge

Sales targets

Numeracy

Basic IT literacy

Job description

Machine Mart Ltd in the United Kingdom is seeking an experienced store supervisor to jointly run a retail outlet with the Store Manager. You will co-manage a small team of 4–6 staff, lead by example, and work up to 45 hours per week with overtime paid or taken as time off in lieu.

You will motivate the team to deliver excellent customer service and to achieve challenging sales targets, building strong rapport with customers and offering honest advice throughout the buying journey.