Retail Team Lead — Customer Service & Shift Oversight

Chartwells Independent; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Job summary

Compass Group UK&I is recruiting a dedicated Retail Supervisor for a major High Street brand on a full-time basis, contracted to 35 hours per week. You will supervise a frontline team, handle till operations, and ensure high standards of service while maintaining a positive work environment.

We offer opportunities for career progression within a company that invests in its people, recognises hard work, and promotes a culture of inclusion and diversity across around 6,000 venues in the UK.

Qualifications

• Requires experience supervising frontline teams in a similar environment.
• Strong communication and customer service skills.
• Capable of working under pressure with a positive attitude.

Responsibilities

• Checking and storing deliveries promptly and correctly.
• Supervising a team and creating a positive, supportive environment.
• Acting as a responsible key holder.
• Handling till operations, taking orders and processing payments.
• Assisting with weekly bookwork and other duties as needed.
• Producing weekly rotas per manager's guidelines.
• Placing orders to maintain stock levels.
• Delegating tasks and ensuring team proactivity.
• Complying with Food Handling & Hygiene standards.
• Adhering to Health & Safety regulations.

Skills

Team supervision

Customer service

Communication

Team player

Job description

Compass Group UK&I is recruiting a dedicated Retail Supervisor for a major High Street brand on a full-time basis, contracted to 35 hours per week. You will supervise a frontline team, handle till operations, and ensure high standards of service while maintaining a positive work environment.

We offer opportunities for career progression within a company that invests in its people, recognises hard work, and promotes a culture of inclusion and diversity across around 6,000 venues in the UK.