Retail Team Lead — Customer Experience & Training

Wickes; Wales; Presencial; GBP 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 5% annual bonus

Gain share bonus

Pension 10%

35 days annual leave

Staff discount

Cycle to work

Life assurance

Descripción de la vacante

Wickes in the United Kingdom is seeking a customer-focused supervisor to support store teams and ensure a first-class shopping experience. You will act as a key holder and guide colleagues through daily tasks, training new team members and coordinating shift rotas to keep the store running smoothly.

You will champion safety, service and product availability, helping customers find assistance and delivering outstanding service while driving store performance and colleague development.

Formación

• Experience in customer service
• Team leadership and supervision
• Training new staff and scheduling rotas
• Strong communication and customer focus

Responsabilidades

• Lead and support store team to deliver excellent customer service
• Act as a key holder and supervise daily store tasks
• Coach and train colleagues, manage rotas and shift coverage

Descripción del empleo

Wickes in the United Kingdom is seeking a customer-focused supervisor to support store teams and ensure a first-class shopping experience. You will act as a key holder and guide colleagues through daily tasks, training new team members and coordinating shift rotas to keep the store running smoothly.

You will champion safety, service and product availability, helping customers find assistance and delivering outstanding service while driving store performance and colleague development.