Retail Team Lead — Customer Experience & Safety

Wickes; Newbury; On-site; GBP 35,245,000 - 37,409,000; Full time

Benefits offered by this job

Annual bonus

Gain share

Pension contribution

35 days annual leave

Colleague discount

Save-as-you-earn

Cashback health scheme

Cycle to work

Life assurance

Aviva Digital GP

Financial education & loans

Discount platform & savings

Gym membership savings

Disability Confident Employer

Job summary

Wickes in the United Kingdom is seeking a hands-on Customer Service Supervisor to lead a team, greet customers and ensure a high-quality shopping experience. You’ll act as a key holder, supervise daily tasks and guide colleagues to help customers find what they need.

The 39-hour full-time contract includes weekend work and a focus on safety, service and store standards. You’ll be supported with training and a benefits package to grow your career with Wickes.

Qualifications

• Passionate about delivering exceptional customer service.
• Experience training new team members or supporting scheduling rotas is a plus.
• Willingness to be a key-holder and supervise daily tasks.

Responsibilities

• Lead and support the team to deliver outstanding customer experience.
• Act as a key holder and supervise routine store tasks.
• Ensure safety and store standards are maintained.
• Assist with fulfilling orders and helping customers find what they need.

Skills

Customer service

Team leadership

Training new staff

Scheduling rosters

Key-holder duties

Job description

Wickes in the United Kingdom is seeking a hands-on Customer Service Supervisor to lead a team, greet customers and ensure a high-quality shopping experience. You’ll act as a key holder, supervise daily tasks and guide colleagues to help customers find what they need.

The 39-hour full-time contract includes weekend work and a focus on safety, service and store standards. You’ll be supported with training and a benefits package to grow your career with Wickes.