Retail Team Lead - Charity Shop & Donations

FARLEIGH HOSPICE; Maldon; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay and benefits

Flexible working

Supportive team

Job summary

Farleigh Hospice in Maldon is seeking a commercially minded Retail Assistant Manager to lead our Maldon clearance shop and donation centre, delivering excellent customer service and strong visual presentation. You will recruit, train and motivate volunteers, manage cash handling, meet sales and Gift Aid targets, and ensure health and safety standards while working with a friendly, community-focused team.

This role offers a competitive pay package, flexible working options, and a supportive

Qualifications

• Experience in retail management or supervisory role.
• Ability to recruit and motivate volunteers.
• Strong customer service and sales focus.
• Experience with cash handling and banking.
• Knowledge of Gift Aid is desirable.

Responsibilities

• Lead and develop volunteers at the shop.
• Drive sales targets and maintain Gift Aid.
• Oversee cash handling and banking processes.
• Ensure visual merchandising and shop-floor presentation.
• Ensure health and safety compliance.

Skills

Leadership

Volunteer management

Customer service

Sales & Merchandising

Stock control

Cash handling

IT skills

Weekend availability

Communication

Gift Aid compliance

Tools

POS systems

MS Office

Job description

Farleigh Hospice in Maldon is seeking a commercially minded Retail Assistant Manager to lead our Maldon clearance shop and donation centre, delivering excellent customer service and strong visual presentation. You will recruit, train and motivate volunteers, manage cash handling, meet sales and Gift Aid targets, and ensure health and safety standards while working with a friendly, community-focused team.

This role offers a competitive pay package, flexible working options, and a supportive