Retail Supervisor – Team Lead & Customer Service

Compass Group PLC; Ashington; On-site; GBP 19,000 - 23,000; Full time

Job summary

Compass Group UK&I is seeking a dedicated Retail Supervisor to ensure smooth operation of Defence retail outlets on a full-time basis, contracted to 35 hours per week. You will supervise frontline staff, manage till operations, and support weekly rotas while maintaining food safety and quality standards across multiple sites.

The role offers opportunities to progress within a company that values its people, recognises effort, and supports professional growth in a diverse Defence, Government, and

Qualifications

• Previous experience supervising frontline teams within a similar environment.
• Good communication skills with a focus on great customer service.
• Team player with a can-do attitude.
• Ability to work under pressure whilst maintaining a positive attitude.

Responsibilities

• Ensuring all deliveries are checked and stored promptly and correctly.
• Supervising a team, creating a positive environment where the team feel welcomed and supported.
• Being a responsible key holder.
• Using the till, taking order and receiving payments.
• Assisting with weekly bookwork and any other duties that are necessary.
• Producing weekly rotas following the manager's guidelines.
• Placing orders for stock to maintain the correct stock levels.
• Delegating where necessary and ensuring the team are proactive at all times.
• Complying with Food Handling & Hygiene standards.

Skills

Team leadership

Customer service

Communication

Team player

Job description

Compass Group UK&I is seeking a dedicated Retail Supervisor to ensure smooth operation of Defence retail outlets on a full-time basis, contracted to 35 hours per week. You will supervise frontline staff, manage till operations, and support weekly rotas while maintaining food safety and quality standards across multiple sites.

The role offers opportunities to progress within a company that values its people, recognises effort, and supports professional growth in a diverse Defence, Government, and