Retail Supervisor (Regent Street)

Vuori; London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading company is seeking a Retail Supervisor to join their team in London. The successful candidate will lead the sales team, ensuring exceptional customer interactions while achieving sales goals. Responsibilities include overseeing daily operations, motivating staff, and maintaining store standards. This role requires strong leadership, customer service skills, and the ability to create engaging shopping experiences.

Qualifications

• Available 5 days/week with at least 1 weekend day.
• Strong organizational and communication skills.
• Eager to develop new skills and responsive to feedback.

Responsibilities

• Lead the sales team and ensure exceptional customer experiences.
• Motivate the team to achieve sales goals.
• Maintain store operations and inventory needs.

Skills

Customer Service

Communication

Interpersonal Skills

Organizational Skills

Leadership

Sales Skills

Job description

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Retail Supervisor (Regent Street), London

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Client:

Vuori

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

838609fc173d

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job Description

The role of Retail Supervisor at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences. The Supervisor is a key part of the store leadership team and as such supervises the retail floor and takes initiative, delegates work and is a “go to” person, while also being a top seller! Under the direction of the Floor Lead, the Supervisor position assists in maintaining and driving the sales team in hitting KPI's.

Create an unforgettable customer experience

• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.

Be the business

• Leads the team on the day to day operations of the sales floorwhen the Floor Lead is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal

Leadership/Ownership

• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store when required.
• Under the guidance of management, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Qualifications

• Available morning and/or evening,5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Additional Information

Pay Range:£26k and Team Pooled Commission Scheme