Retail Supervisor - M&S

Compass Group UK; United Kingdom; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Aviva Digicare - Free annual healthca

Employee Assistance Programme - Mental

Perks at Work - Exclusive benefits

Career training & development - Appr

Earn up to £500 when you refer a fri

Comprehensive pension scheme and life

Job summary

Compass Group UK & I is recruiting a Retail Supervisor for M&S on a full-time basis, contracted to 35 hours per week with variable shifts. You will lead the shop floor team, ensuring smooth operations and delivering excellent customer service on every visit.

The role demands effective communication, team leadership, and strict adherence to Food Hygiene and Health & Safety standards in a fast-paced catering environment.

Qualifications

• Experience supervising frontline teams in a similar environment.
• Strong communication and customer service focus.
• Team player with a proactive, can-do attitude.
• capable of working under pressure while maintaining service quality.

Responsibilities

• Supervising a team, creating a positive environment where everyone feels welcomed and supported.
• Using the till, taking orders and receiving payments.
• Producing weekly rotas following the manager's guidelines.
• Checking and storing deliveries promptly and correctly, and ordering stock.
• Being a responsible key holder.
• Complying with Food Hygiene and Health & Safety standards.

Skills

Experience supervising frontline teams

Good communication skills

Team player

Can-do attitude

Ability to work under pressure

Job description

About us

Just like M&S, we believe that whether they've come in for a coffee, a sandwich or a sit-down hot meal, every customer should leave feeling they've been looked after in an unmistakable M&S way.

Healthcare Retail, part of Medirest, is passionate about delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats. The portfolio comprises many high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in-house brands.

About the role

We're currently recruiting a Retail Supervisor to join M&S on a full time basis, contracted to 35 hours per week, working variable shifts.

You'll lead the team on the shop floor, keeping things running smoothly and making sure every customer gets great service.

What you'll do

• Supervising a team, creating a positive environment where everyone feels welcomed and supported
• Using the till, taking orders and receiving payments
• Producing weekly rotas following the manager's guidelines
• Checking and storing deliveries promptly and correctly, and ordering stock
• Being a responsible key holder
• Complying with Food Hygiene and Health & Safety standards

What we offer

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package:

• Aviva Digicare - Free annual healthcare check
• Employee Assistance Programme - Mental health support, offering confidential advice and resources to help you navigate personal and professional challenges
• Perks at Work - Access to exclusive benefits and wellbeing resources
• Career training & development opportunities - Including Apprenticeships and Career Pathways
• Earn up to £500 when you refer a friend
• Comprehensive pension scheme and life assurance

About you

Our ideal Retail Supervisor will:

• Have experience supervising frontline teams in a similar environment
• Have good communication skills and a focus on great customer service
• Be a team player with a can-do attitude
• Be able to work under pressure while staying positive

Could you bring your spark to M&S?

Job Reference: com/3010/41542001/52843511/BU #OneRetail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!