Retail Supervisor - Lead Team, Service Excellence, Perks

deckers; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Uniform Allowance

Employee Discounts

Global Mentorship Program

Job summary

UGG Supervisor role in London supports the Store Manager to create a welcoming environment for customers and staff, ensuring brand standards and excellent service from opening to close. You’ll lead daily operations and help maintain stock, cash handling, and merchandising according to guidelines.

You will coach teammates, share product knowledge, and promote Deckers Brands during every customer interaction, including managing store floors and responding to issues with professionalism.

Qualifications

• Experience in a customer-facing role.
• Previous retail supervisor experience is a plus.
• Ability to lead and coach on the shop floor.
• Open/close store and manage daily operations according to policy.

Responsibilities

• Support Store Manager to create a positive environment for customers and staff.
• Lead store walks with senior management in the absence of Store Manager.
• Ensure highest level of customer service and product knowledge.

Skills

Customer service

Store leadership

Communication

Problem solving

Multi-tasking

Visual Merchandising

Cash handling

Tools

Cash register

Job description

UGG Supervisor role in London supports the Store Manager to create a welcoming environment for customers and staff, ensuring brand standards and excellent service from opening to close. You’ll lead daily operations and help maintain stock, cash handling, and merchandising according to guidelines.

You will coach teammates, share product knowledge, and promote Deckers Brands during every customer interaction, including managing store floors and responding to issues with professionalism.