Retail Store Lead: Team Development & Customer Experience

DECKERS; York and North Yorkshire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Uniform allowance

Store discounts

Mentorship program

Volunteer opportunities

Job summary

UGG, a division of Deckers Brands, is seeking an Assistant Store Manager in the UK to partner with the Store Manager to lead the team, deliver outstanding customer service and embody our brand values. You will open and close the store, manage schedules, train staff, drive sales, and ensure product knowledge and store presentation meet Deckers standards across all shifts.

You'll monitor performance, coach colleagues, and collaborate with stakeholders to meet budgeted goals while adapting to

Qualifications

• Previous experience as a people manager in a Retail environment.
• Excellent communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team and customers
• Excellent organizational skills and ability to coordinate, people, resources, and services in order to address business goals and needs
• Problem-solving skills and ability to work through challenges.
• Ability to be agile to meet the needs of the business, especially during our busiest time of the year.

Responsibilities

• Oversee daily store operations with Store Manager.
• Open and close the store as scheduled.
• Plan and prepare labor schedules.
• Train, coach and develop team members.
• Ensure high standards of customer service and brand presentation.
• Manage inventory and loss prevention.

Skills

People management

Retail leadership

Customer service

Communication

Organization

Problem-solving

Job description

UGG, a division of Deckers Brands, is seeking an Assistant Store Manager in the UK to partner with the Store Manager to lead the team, deliver outstanding customer service and embody our brand values. You will open and close the store, manage schedules, train staff, drive sales, and ensure product knowledge and store presentation meet Deckers standards across all shifts.

You'll monitor performance, coach colleagues, and collaborate with stakeholders to meet budgeted goals while adapting to