Retail Supervisor: Lead Team & Elevate Customer Service

Toolstation; Christchurch; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

30 days holiday

Pension and life assurance

Bonus scheme

Cycle to work

Save and buy as you earn

20% discounts across Travis Perkins

Financial education and support

Recognition awards

Discounts at over 1000 retailers

Family friendly policies

Job summary

Toolstation in Christchurch is seeking a Retail Supervisor to lead our team and deliver excellent service to customers. You’ll work 40 hours per week, including early starts and late finishes, with opportunities to grow with the business and become a future leader.

As the face of Toolstation, you’ll supervise the team, coach colleagues, manage deliveries, stock shelves and keep the branch running smoothly. No prior retail experience is required—just hard work, a positive attitude and reliability.

Qualifications

• Retail experience not required; focus on delivering great service and we’ll teach you the rest.
• Be happy to muck in and get your hands dirty.
• Make sure customers have a great experience while in our branch.

Responsibilities

• Supporting: stand in for Store Manager, motivate and coach the team to grow sales and hit targets.
• Mucking in: check deliveries, stock shelves, clean the branch and assemble orders.
• Delivering great service: provide a great customer experience with a smile, even when busy.
• Asking questions and building relationships: ensure customers leave with everything they need.
• Building a fun working environment: maintain product availability and high branch standards.

Skills

Hard work

Team work

Positive attitude

Reliability

Be yourself

Job description

Toolstation in Christchurch is seeking a Retail Supervisor to lead our team and deliver excellent service to customers. You’ll work 40 hours per week, including early starts and late finishes, with opportunities to grow with the business and become a future leader.

As the face of Toolstation, you’ll supervise the team, coach colleagues, manage deliveries, stock shelves and keep the branch running smoothly. No prior retail experience is required—just hard work, a positive attitude and reliability.