Retail Supervisor – Lead Team & Deliver Outstanding Service

Toolstation; Newbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

30 days holiday

Company pension scheme and life cover

Bonus scheme

Cycle to work scheme

Save and buy as you earn

20% discounts across Travis Perkins

Financial education and support

Recognition awards

Discounts at 1000+ retailers

Family friendly policies

Job summary

Toolstation in Newbury is seeking a Retail Supervisor to lead a team in a fast-paced branch. You will cover 40 hours per week, with early starts and late finishes to match store hours, while delivering outstanding customer service and supporting the Store Manager.

You will help check deliveries, stock shelves, and maintain product availability. We value enthusiasm, reliability, and a collaborative mindset to drive sales and staff development.

Qualifications

• Hard work and passion.
• Love of team work.
• Positive attitude.
• Reliability.
• Bring your whole self to work.

Responsibilities

• Support the Store Manager in their absence and coach the team to grow sales and achieve targets.
• Unpack deliveries, stock shelves, and keep the branch clean and well-organised.
• Deliver great service with a smile and coach the team to do the same.
• Ask questions and build relationships to ensure customers leave with everything they need.
• Foster a fun working environment while maintaining high branch standards.

Skills

Teamwork

Customer service

Reliability

Flexibility

Positive attitude

Job description

Toolstation in Newbury is seeking a Retail Supervisor to lead a team in a fast-paced branch. You will cover 40 hours per week, with early starts and late finishes to match store hours, while delivering outstanding customer service and supporting the Store Manager.

You will help check deliveries, stock shelves, and maintain product availability. We value enthusiasm, reliability, and a collaborative mindset to drive sales and staff development.