Retail Supervisor - Lead, Learn & Grow (35h)

Toolstation Limited; Stockley; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

30 days holiday (comprising 22 days +

Company pension scheme

Bonus scheme

Cycle to work scheme

Save and buy as you earn

Discounts across Travis Perkins

Financial education and support

Recognition awards

Discounts at over 1000 other retailers

Family friendly policies

Job summary

Toolstation West Drayton is looking for a Retail Supervisor to lead a busy branch. You’ll support the Store Manager, guide the team, and deliver outstanding service to customers throughout 7 AM–8 PM shifts.

This role blends stock control, deliveries, and customer care with a hands-on, upbeat approach. You’ll build a positive work environment, maintain high stock availability, and drive branch standards while showing pride in the team and our customers.

Qualifications

• Hard work and passion.
• A love of team work.
• A positive attitude.
• Reliability.
• Yourself.

Responsibilities

• Supporting. Whether it's standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
• Mucking in. Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
• Delivering great service. Providing a great customer experience with a smile on your face – no matter how busy you are and coaching the team to do the same.
• Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.
• Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

Skills

Hard work and passion

Teamwork

Positive attitude

Reliability

Job description

Toolstation West Drayton is looking for a Retail Supervisor to lead a busy branch. You’ll support the Store Manager, guide the team, and deliver outstanding service to customers throughout 7 AM–8 PM shifts.

This role blends stock control, deliveries, and customer care with a hands-on, upbeat approach. You’ll build a positive work environment, maintain high stock availability, and drive branch standards while showing pride in the team and our customers.