Retail Supervisor: Lead Service & Team Growth

Toolstation; Gravesend; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

30 days holiday

Company pension scheme

Bonus scheme

Cycle to work scheme

Discounts across Travis Perkins

Family friendly policies

Job summary

Toolstation in Chalk Farm is seeking a Retail Supervisor to lead store operations, manage early starts and late finishes, and deliver excellent customer service. You’ll also check deliveries, pick items from the warehouse and stock shelves, ensuring the branch runs smoothly and safely.

You’ll have the chance to grow with the business, supported by our training and Toolstation Academy. The role emphasizes leadership, team coaching, and delivering a first-class customer experience.

Qualifications

• Hard work and passion.
• A love of team work.
• A positive attitude.
• Reliability.
• Yourself.

Responsibilities

• Supporting. Whether it's standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
• Mucking in. Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
• Delivering great service. Providing a great customer experience with a smile on your face - no matter how busy you are and coaching the team to do the same.
• Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.
• Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

Skills

Hard work

Teamwork

Positive attitude

Reliability

Authenticity

Job description

Toolstation in Chalk Farm is seeking a Retail Supervisor to lead store operations, manage early starts and late finishes, and deliver excellent customer service. You’ll also check deliveries, pick items from the warehouse and stock shelves, ensuring the branch runs smoothly and safely.

You’ll have the chance to grow with the business, supported by our training and Toolstation Academy. The role emphasizes leadership, team coaching, and delivering a first-class customer experience.