Retail Supervisor: Lead, Grow & Deliver Great Service

Toolstation Ltd; Southall; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

30 days holiday

Pension & life assurance

Cycle to work scheme

Save and buy as you earn

Discounts across TP companies

Financial education

Recognition awards

Retail discounts

Family friendly policies

Job summary

Toolstation Ltd in Southall is seeking a proactive Retail Supervisor to lead the team on shift, serve customers, manage deliveries, and keep shelves stocked. You’ll stand in for the Store Manager when needed and drive sales through excellent service.

We value energy, reliability, and a friendly attitude. You’ll receive full training, access to Toolstation Academy, and opportunities to grow within the Travis Perkins group. Join a busy, fast-paced environment where every shift matters.

Qualifications

• You don’t need retail experience; focus on delivering great service and we’ll teach you the rest.
• Be ready to muck in, stock shelves, check deliveries and keep the branch tidy.
• Build relationships with customers and help them find what they need.

Responsibilities

• Support. Stand in for the Store Manager in their absence and coach the team to hit targets.
• Muck in. Check deliveries, unpack, stock shelves, and keep the branch clean.
• Deliver great service with a smile and guide customers to the right products.
• Ask questions and build relationships to ensure customers leave with everything they need.
• Create a fun working environment while maintaining high branch standards.

Skills

Customer service

Team leadership

Flexible

Reliability

Communication

Job description

Toolstation Ltd in Southall is seeking a proactive Retail Supervisor to lead the team on shift, serve customers, manage deliveries, and keep shelves stocked. You’ll stand in for the Store Manager when needed and drive sales through excellent service.

We value energy, reliability, and a friendly attitude. You’ll receive full training, access to Toolstation Academy, and opportunities to grow within the Travis Perkins group. Join a busy, fast-paced environment where every shift matters.