Retail Supervisor: Lead Service, Merch & Growth

JD Sports Fashion; Exeter; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Staff discount

Bike discount

Gym membership

Development opportunities

Apprenticeships

Job summary

JD Sports in Exeter is seeking a capable Supervisor to lead the shop floor, drive service standards, and support store performance. You will guide colleagues across shifts, model exceptional customer care, and ensure smooth daily operations.

This role requires hands-on leadership in a fast-paced retail environment, strong communication, and a passion for retail trends. You’ll collaborate with management to maintain presentation and deliver a consistent JD experience.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.

Responsibilities

• Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Retail experience

Communication skills

Attention to detail

Team leadership

Job description

JD Sports in Exeter is seeking a capable Supervisor to lead the shop floor, drive service standards, and support store performance. You will guide colleagues across shifts, model exceptional customer care, and ensure smooth daily operations.

This role requires hands-on leadership in a fast-paced retail environment, strong communication, and a passion for retail trends. You’ll collaborate with management to maintain presentation and deliver a consistent JD experience.