Retail Supervisor - Lead Team, Elevate Customer Experience

Screwfix; England; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme

Life cover

Discounts

Healthcare

Share save

Training & development

Location allowance

Job summary

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead in-store activity, guide customers to the right products, and demonstrate what great service looks like. You’ll host the team, set a strong example, and keep store standards high while delivering friendly, efficient service.

With supportive training, varied shifts, and opportunities for progression, you’ll enjoy a healthy work-life balance and be part of a growing team that values customers and teamwork.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Team leadership

Customer service

Sales focus

People management

Flexible & reliable

Job description

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead in-store activity, guide customers to the right products, and demonstrate what great service looks like. You’ll host the team, set a strong example, and keep store standards high while delivering friendly, efficient service.

With supportive training, varied shifts, and opportunities for progression, you’ll enjoy a healthy work-life balance and be part of a growing team that values customers and teamwork.