Retail Supervisor: Lead Customer‑Focused Hardware Team

Screwfix; Flitwick; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Kingfisher pension contribution

Life cover

Employee discount

Healthcare discount

Share save schemes

Training and development

Job summary

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead in-store teams and deliver outstanding customer service with a strong focus on store standards and sales in a fast-paced environment.

As a supervisor you will host the team, ensure smooth cash handling, query resolution and stock accuracy, and work with colleagues to create a friendly, high‑performing store culture. This role offers training, varied shifts, and opportunities for career progression.

Qualifications

• Experience as a supervisor or duty manager in a fast-paced environment.
• Excellent customer service that translates into sales.
• Curious, questioning and improvement mindset.
• Passionate about the business.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Experienced supervisor

Duty manager

Customer service

Team leadership

Sales driven

Flexible

Job description

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead in-store teams and deliver outstanding customer service with a strong focus on store standards and sales in a fast-paced environment.

As a supervisor you will host the team, ensure smooth cash handling, query resolution and stock accuracy, and work with colleagues to create a friendly, high‑performing store culture. This role offers training, varied shifts, and opportunities for career progression.