Retail Supervisor — Lead a Fast-Paced Store Team

Screwfix Direct Ltd.; Coventry; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Employee discount (20% at Screwfix/B&Q

Healthcare discount

Share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is seeking a capable Retail Supervisor for a fixed-term role up to 12 months to lead in-store operations in Coventry. You will oversee a small team, ensure excellent customer service and drive sales while maintaining store standards.

You will be the in-store host, develop the team, manage stock and handle queries. The role offers training, varied shifts, and opportunities for development within a busy, customer-focused environment.

Qualifications

• Experience as a supervisor or duty manager leading a small team in a fast-paced environment.
• Excellent customer service skills with a track record of translating service into sales.
• Inquisitive, continuously seeking to improve processes and outcomes.
• Passionate about the business and customer care.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host in store, lead by example, guide customers to the right products.
• Maintain store standards: cash reconciliation, customer queries, audit compliance, stock management.
• Be part of a team that takes pride in the store and works well together, with positive energy.

Skills

People management

Customer service

Sales

Continuous improvement

Reliability

Flexibility

Job description

Screwfix Direct Ltd. is seeking a capable Retail Supervisor for a fixed-term role up to 12 months to lead in-store operations in Coventry. You will oversee a small team, ensure excellent customer service and drive sales while maintaining store standards.

You will be the in-store host, develop the team, manage stock and handle queries. The role offers training, varied shifts, and opportunities for development within a busy, customer-focused environment.