Retail Supervisor (16 Hrs)

Deichmann; Wrexham; On-site; GBP 16,000 - 23,000; Part time

Job summary

Deichmann in Wrexham is seeking a Retail Supervisor to join the team on a part-time basis

The role is 16 hours per week with an hourly rate up to £13.91 plus optional commission. You will support store management, deliver excellent customer service, and help drive sales in a fast-paced environment.

Qualifications

• This is a part-time, permanent position contracted to 16 hours per week.
• Ideal candidate: energy, drive and passion for fast-paced, customer-facing retail.
• Ability to lead a team, provide excellent customer service and work under pressure.
• Retail experience with supervisory exposure is preferred.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open and close the store, including cashing up and related admin duties.
• Provide excellent customer service with strong product knowledge.
• Lead by example to promote complimentary products with each sale.
• Assist management in driving sales targets and KPI achievement.
• Support team members as required to ensure smooth operations.
• Ensure merchandise is well displayed and store is inviting to customers.
• Process stock deliveries and store transfers.
• Handle customer queries and complaints.

Job description

Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Wrexham store.

You will be offered a competitive hourly rate of up to £13.91 per hour + non contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career.

This is a part time, permanent position and you will be contracted to work 16 hours per week. Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you!

You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.

You will have previous retail experience and ideally will have worked as a supervisor previously.

Key activities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assisting management in leading the team, to achieve store sales targets and KPI’s.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Personal characteristics

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience including cashing up and banking.
• Self-motivated, with a positive, can do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks – including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• The commitment to work 16 hours per week and the flexibility to work any day (Monday - Sunday).

Salary/Pay: up to £13.91 per hour + non contractual, hourly sales commission.