Retail Supervisor (20 hrs)

Deichmann; Workington; On-site; GBP 16,000 - 23,000; Part time

Job summary

Deichmann in Workington is seeking a Retail Supervisor for a part-time, 20-hour-per-week role at an hourly rate up to £13.91. The position involves leading the store team, cashing up, delivering excellent customer service, and driving sales while maintaining stock and store presentation.

You will be responsible for supervising in the Store Manager's absence, training staff, and ensuring targets and KPIs are met in a fast-paced environment.

Qualifications

• Previous supervisory experience in retail preferred.
• Experience delivering high levels of customer service.
• Ability to lead a team and work on a fast-paced shop floor.
• Capacity to work calmly under pressure.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, cashing up and associated admin duties.
• Provide excellent customer service and strong product knowledge.
• Promote complimentary products with each sale.
• Assist management to achieve store sales targets and KPIs.
• Support team members as required.
• Ensure correct merchandising and refreshed displays.
• Handle stock deliveries and store transfers.
• Respond to customer queries and complaints.

Skills

Customer service

Team leadership

Cash handling

Stock management

Communication

Tools

POS system

Job description

Here are the full details of the position you have selected. If you have any questions or need any assistance before applying below, please email our Recruitment team on careers@deichmann\.com including the advert reference.

Job reference : 000023-2026-038719

Full time/Part time : 20 hour contracts available

Location : 17 Risman Place, Washington Square, Workington CA14 3DU

Start date : Immediately

Purpose :

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Workington store.

You will be offered a competitive hourly rate of up to £13.91 per hour + non contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career.

This is a part time, permanent position and you will be contracted to work 20 hours per week.

Ideal candidate :

If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you!

You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.

You will have previous retail experience and ideally will have worked as a supervisor previously.

Key activities :

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assisting management in leading the team, to achieve store sales targets and KPI’s.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Personal characteristics :

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience including cashing up and banking.
• Self-motivated, with a positive, can do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks – including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• The commitment to work 20 hours per week and the flexibility to work any day (Monday - Sunday).

Salary/Pay :

up to £13.91 per hour + non contractual, hourly sales commission.