Retail Supervisor

Wickes; Workington; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Pay rates: 21+ £13.39 phr; 18-20 £12.6

£9.46 phr under 18

Up to 5% annual bonus and up to £300/月

Up to 10% employer pension

35 days annual leave incl. 8 bank/hols

20% colleague discount

Save-as-you-earn scheme

Cashback health scheme

Cycle to work

Life assurance

Aviva Digital GP

Job summary

Wickes is opening a brand-new store in Workington and seeks two Retail Supervisors. You will supervise daily operations, lead a small team, and ensure a first-class customer experience. Training and onboarding will be held locally, with shifts across seven days, including weekends.

You’ll work under the Store Manager Heather Ronson to shape the team from day one and drive a safe, welcoming shopping environment for customers in Annie Pit Lane.

Qualifications

• Experience delivering excellent customer service.
• Ability to train new team members and support scheduling rotas.
• Willingness to be a key holder and supervise the team.

Responsibilities

• Supervise store operations and ensure safety as a key holder.
• Guide and support new colleagues to deliver great customer experience.
• Help maintain store standards and complete routine tasks.
• Assist with fulfilling orders and helping customers on the shop floor.

Skills

Customer service

Team leadership

Training new staff

Shift scheduling

Key holder

Job description

Position Type: Permanent, Contract Type: Full Time

Hours of work: 39

Posted: 14-Sep-2026

Descriptions & Requirements

Be part of something new!

We are absolutely thrilled to announce the upcoming grand opening of our brand-new store in Workington and we are looking for two Retail Supervisors to join us, you must be able to motivate, guide and support our new colleagues to achieve the best customer experience possible.

About the role

Whatever the day brings, safety will be your first priority. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

Our new store is based at - Annie Pit Lane, Workington, CA14 2DB and there is public transport available from the town centre - 10mins to store.

Shift Patterns:

Our store operates seven days a week, and we have a variety of shifts including weekends. Typical shift patterns are listed below, but there is flexibility and we would ask that you work one day over the weekend.

Early: 7am - 4pm

Mid: 10am - 4pm

Late: 4pm - 8pm

This is your chance to step into an exciting opportunity and help shape an amazing new team from day one! You'll receive the best training ahead of our grand opening, empowering you to create an unforgettable shopping experience for our customers. Under the inspiring leadership of Store Manager Heather Ronson, we are building a vibrant, high-performing team—and we want you to be a part of this exciting journey!

Please note that training/onboarding will be held locally and in our Carlisle store - travel to be arranged at a later date.

Please also note that we are holding a Welcome Day for all new colleagues on the 26th October which everyone must attend.

About you

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.
• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

• If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.
• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

Our Commitment to Inclusion

We're committed to creating an inclusive workplace where everyone feels welcome and supported. As a Disability Confident Employer, we actively encourage applications from disabled people and are committed to providing an accessible recruitment process. If you need any support or reasonable adjustments during your application, please let us know.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.

We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .

Ready to join us?

Please note the closing date for applications is Wednesday 23rd September