Retail Supervisor

SUPERDRUG; Tees Valley; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

28 days holiday

Staff discount 30%

Training and development

Sales incentives

Stream earnings app

Enhanced sick pay

Job summary

SUPERDRUG is seeking a Supervisor for a part-time role at our Middlesbrough store. You will lead a small team, ensure excellent customer service, and help drive sales and store performance. The position offers 16 hours per week with potential for additional hours, a 6am start, and shifts across Sun-Sat.

Compensation is £13.50 per hour. You’ll work closely with management to run daily operations, maintain stock, reduce shrinkage, and deliver a seamless shopping experience for customers.

Qualifications

• Supervisory or team-leading experience in a fast-paced retail environment.
• Understanding of retail KPIs: sales, profit and service.
• Ability to help others develop and improve their skills.
• Willingness to perform piercing services (training provided and not essential).

Responsibilities

• Motivate the team and maintain high energy in a fast-paced store.
• Support management with day-to-day store operations and target delivery.
• Drive sales and deliver excellent customer service to keep customers coming back.
• Keep shelves stocked and tills accurate to minimize shrinkage and errors.

Skills

Supervisory experience

KPI understanding

People development

Piercing services training

Job description

Shape Your Leadership Journey - Become a Supervisor Today

Location: Unit 2 Hill Street Shopping Centre, Middlesborough, Cleveland TS1 1SU

Hours: 16 hours a week with the opportunity to work more hours

Shifts: Flexible - availability Sun-Sat 6am start

Salary: £13.50 per hour

Why Superdrug?

At Superdrug, our customers and our teams are at the heart of everything we do. Loved for our accessible health and beauty, value, variety, expert advice & top-notch service.

We're all about personality, we aim to have fun, and we work hard to deliver That Superdrug feeling!

Hard work? Absolutely.

Rewarding? Always.

Here's the exciting bit... A great day includes:

Can you motivate others and keep the energy high in a fast-paced environment? If you're all about leading a team, smashing targets, and building a career you're proud of, we've got the perfect opportunity for you.

At Superdrug, your day will be all about making customers feel amazing, sharing our amazing Star Buys, and helping everyone leave the store feeling great.

You'll be right there supporting the management team with the day-to-day running of the store, driving sales, and delivering the kind of customer service that keeps people coming back. From keeping shelves stocked and the store looking its best, to helping reduce shrinkage and till errors, you'll play a big part in helping the team hit targets and keep things running smoothly.

No two days are the same, and that's what makes it fun!

What you'll bring to the role:

• Supervisory or team leader experience within a fast-paced high street retailer preferred
• Understanding of retail Key Performance Indicators; including sales, profit and service
• The ability to help others to develop and improve their skills
• Willingness to carry out piercing services for our customers (training provided and not essential as part of the role)

Why You'll Love Working with Us

• Up to 28 days holiday
• Up to 30% discount for you and a friend or family member
• Excellent training
• Great sales incentives
• Get instant access to Stream. A tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Enhanced company sick pay and pregnancy loss and support

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