Retail Stylist & Customer Experience Expert (Part-Time)

URBN Urban Outfitters, Inc.; Glasgow; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Life Leave

Employee Assistance programme

40% Employee discount

Season ticket loan

Cycle to work

Structured development

Job summary

URBN Urban Outfitters, Inc. in Glasgow (Anthropologie) is seeking staff to deliver a welcoming customer experience and support sales across the store.

The role emphasizes personal engagement, product recommendations, and seamless omni-channel service to assist customers with sizes, colours, and orders. The position focuses on teamwork, communication, brand knowledge, and visual standards, with responsibilities spanning stock flow, merchandising, and store presentation to drive the customer

Qualifications

• Previous experience in a retail environment – not a must.
• An awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
• Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.

Skills

Customer service

Communication

Team player

Merchandising

Visual standards

Stock flow

Job description

URBN Urban Outfitters, Inc. in Glasgow (Anthropologie) is seeking staff to deliver a welcoming customer experience and support sales across the store.

The role emphasizes personal engagement, product recommendations, and seamless omni-channel service to assist customers with sizes, colours, and orders. The position focuses on teamwork, communication, brand knowledge, and visual standards, with responsibilities spanning stock flow, merchandising, and store presentation to drive the customer