Evening Retail Team Leader — Inspire Service & Growth

WHSmith Travel; Manchester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Job summary

WHSmith Travel is seeking a Team Leader in Manchester to drive a high-performing store team and deliver exceptional customer service. You will manage daily operations, meet business objectives and create an environment where colleagues grow and feel valued.

The role requires leadership experience in retail, strong communication skills and the ability to train and develop staff. Flexibility to cover shifts and stores within the area is essential, including weekends when needed.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Experience in developing staff performance and skills.
• Strong communication and relationship-building abilities.
• Ability to train and motivate colleagues to achieve targets.
• Flexibility to support multiple stores as needed.

Responsibilities

• Lead and inspire your team to deliver excellent customer service and achieve business objectives.
• Foster a culture of learning, support and recognition for personal and product knowledge growth.
• Support colleagues in an environment where everyone feels valued and welcome.
• Create pride in the store and ensure safe and legal operation.

Skills

Retail leadership

Team leadership

Communication

Staff development

Customer service

Job description

WHSmith Travel is seeking a Team Leader in Manchester to drive a high-performing store team and deliver exceptional customer service. You will manage daily operations, meet business objectives and create an environment where colleagues grow and feel valued.

The role requires leadership experience in retail, strong communication skills and the ability to train and develop staff. Flexibility to cover shifts and stores within the area is essential, including weekends when needed.