Retail Store Supervisor — Lead Team & Service Excellence

Musgrave Group; Downpatrick; Remote; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Weekly paid

Enhanced maternity pay

Paternity pay

Employee Assist Programme

Store discount card

Learning and development opportunities

Company uniform

Job summary

Musgrave Group in Downpatrick is seeking a Store Supervisor to support the day-to-day running of the store and lead colleagues to deliver excellent customer service.

The role requires flexibility to work evenings and weekends, with shift patterns discussed at interview. Travel to the store by car or public transport is expected. Musgrave offers development opportunities and a supportive team environment.

Qualifications

• At least 1 year experience in a busy retail sales-based environment or similar role.
• GCSE Maths and English (Grade C or above) or equivalent.
• Demonstrate communication and interpersonal skills.
• Working knowledge of Microsoft Office.

Responsibilities

• Support the store manager to maximise the store KPIs.
• Lead colleagues to adhere to company policies and practices including Health & Safety and Environmental Health Standards.
• Responsibility for managing the store in the absence of Store and Assistant Manager, including key holding.
• Act as an advocate of the company, role modelling our values daily for your colleagues.
• Delivery of excellent customer service and maintaining high standards within the store.
• Support with stock take preparation and counting as well as utilising action plans to improve stock take results.
• Manage and train colleagues in your team whilst being hands on, to ensure that the right people, are in the right place, doing the right job to maximise customer satisfaction.
• Occasional people management including conducting return to work interviews, colleague investigations and compliance with the Company's employment policies.
• Support local community and our charity partners.
• You may be required to cover the Post Office, cash, deli, or other areas within the store, with appropriate training, as and when required as part of this role.

Skills

Communication skills

People skills

Stock control

Rota planning

Education

GCSE Maths and English (Grade C or above)

Retail/Management or supervisory qualification

Tools

MS Office

Job description

Musgrave Group in Downpatrick is seeking a Store Supervisor to support the day-to-day running of the store and lead colleagues to deliver excellent customer service.

The role requires flexibility to work evenings and weekends, with shift patterns discussed at interview. Travel to the store by car or public transport is expected. Musgrave offers development opportunities and a supportive team environment.