Customer Service Supervisor

B&M Retail; Belfast City District; On-site; GBP 12,000 - 17,000; Part time

Job summary

B&M Retail in Belfast is seeking a Customer Service Supervisor to join our team on a permanent, part-time basis. The role is 20 hours per week with evening and weekend shifts, offering a hands-on opportunity to lead a small team and maintain high standards of service and store presentation.

You will supervise a small team, deliver excellent customer service, ensure legal compliance, and drive sales through effective merchandising.

Qualifications

• Experience supervising a small team in a fast-paced retail environment.
• Strong numerical and problem-solving skills.
• Flexible approach and a can-do attitude.

Responsibilities

• Be passionate about delivering exceptional customer service.
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area.
• Provide colleagues with the appropriate skills and knowledge.
• Be highly visible and approachable to customers and colleagues.
• Operate and deliver processes that ensure the store meets all legal requirements.
• Merchandise the store to provide a welcoming customer environment and drive sales.
• Protect and safeguard the Company assets.

Skills

Team leadership

Customer service

Numerical skills

Problem solving

Flexible/adaptable

Retail experience

Job description

We are currently recruiting for a Customer Service Supervisor to join our team at Cregagh Road, Belfast! This is a permanent, part time role, working 20 hours a week and will require the flexibility to work shifts in the evening and at weekends.

You Will Also

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

It Is Essential That You Have The Following

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

B&M Retail are one of the UK’s fastest growing retailers and with our ongoing expansion plans there really hasn’t been a better time to join us. We have a variety of exciting retail careers available & we offer fantastic on the job training. If you are looking to fast track your career the opportunities are endless!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.