Retail Store Manager (Southampton Portswood, Shirley and Ferndown)

Cancer Research UK; Romsey; On-site; GBP 26,000 - 31,000; Full time

Job summary

Cancer Research UK seeks a motivated Retail Store Manager to lead their charity shops in Southampton and surrounding areas. This role involves managing a team, maximizing sales, and engaging with the community. A competitive salary, substantial benefits, and a commitment to professional development are offered.

Benefits

Generous salary and benefits package

Career and personal development opportunities

Flexible leave

Gym membership

Wellbeing support

Qualifications

• Experience managing and inspiring a diverse team.
• Knowledge of excellent customer service principles.
• Commercial awareness and understanding of high street fashion retail.

Responsibilities

• Guide, inspire, and develop a diverse team of paid staff and volunteers.
• Manage the commercial aspects of your store, including display and stock management.
• Organize and run creative fundraising events to meet targets.

Skills

Team management

Customer service

Commercial awareness

Multitasking

Job description

Endless pre-loved items. A crucial source of fundraising. A store that runs your way.

Retail Store Manager

£26,259 - £30,804 plus benefits

Reports to: Area Manager

Department: Trading

Contract: 6-month fixed term

Hours: Full-time 37.5 hours per week

Location: Southampton Portswood, Shirley, and Ferndown shops

Closing date: Sunday 22nd June 2025 23:55. This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found.

Please note: You must be eligible to work in the UK to apply. Cancer Research UK cannot offer visa sponsorship.

About us: We exist to beat cancer. We are professionals with purpose, but we need to go further and faster. We’re looking for a talented, motivated store manager to join our trading team. You’ll act as an ambassador, motivating your team to maximize sales and fundraising. Your shop will be a community hub, helping people learn about our work and supporting our mission.

Responsibilities:

• Guide, inspire, and develop a diverse team of paid staff and volunteers, including recruitment and retention.
• Manage the commercial aspects of your store, including display, merchandising, stock management, standards, layout, sales, and income.
• Lead by example, providing excellent customer and supporter service.
• Maximize profit through effective cost control and sales strategies.
• Build relationships with the local community and colleagues.
• Organize and run creative fundraising events to meet targets.
• Ensure compliance with health and safety, safeguarding, security, administration, and HR policies.
• Be prepared for manual handling and physical activities as part of daily duties.

Candidate requirements:

• Experience managing and inspiring a diverse team.
• Comfort working within targets and motivating others to achieve them.
• Ability to multitask in a lively environment.
• Knowledge of excellent customer service principles.
• Commercial awareness and understanding of high street fashion retail.
• Adaptability and ability to work independently.
• Understanding of item pricing, value, and worth.
• Flexibility to work on a rota basis, balancing business needs with personal life.

[Download the full role profile]

What you will gain: A generous salary and benefits package, career and personal development opportunities, and access to high-quality tools and policies. Benefits include a substantial retirement plan, flexible leave, discounts, gym membership, and wellbeing support from the Retail Trust.

How to apply: We use an anonymized shortlisting process to promote equality, diversity, and inclusion. CVs are required but will only be reviewed after invitation to interview. Complete the online application form, including your work history. You will also spend four weeks in a training shop, possibly at a different location. Employment is subject to a satisfactory DBS check.

For more information, visit our website or contact us at [e-mail]. Follow us on LinkedIn, Facebook, Instagram, X, and YouTube for updates. We encourage applications from all backgrounds, especially underrepresented ethnic minorities. Please inform us of any adjustments needed during the application process. Contact [e-mail] or call 020 3469 8400. We do not recruit under 18s to ensure safety and safeguarding.