Store Manager - Ealing

The Body Shop; Ealing; On-site; GBP 28,000 - 40,000; Full time

Job summary

The Body Shop in the United Kingdom is seeking an inspirational Store Manager to lead the team and deliver retail excellence, driving sales, and engaging customer experiences.

You will grow consumer loyalty, manage stock, use data to guide commercial decisions, and communicate clearly with the team. With beauty retail expertise and strong leadership, you will coach people and reflect the brand in every interaction.

Qualifications

• Experience in beauty retail leadership.
• Able to meet sales targets with strong planning and organising skills.
• Experience using data to drive commercial decisions.
• Excellent communication and teamwork abilities.

Responsibilities

• Lead store to deliver retail excellence and strong sales.
• Drive customer engagement and bring the brand to life.
• Manage stock and planning with data-driven decisions.
• Coach and develop store team to reflect the brand.
• Collaborate with team to solve problems and maintain service standards.

Skills

Beauty retail

Sales targets

Stock management

Data-driven decisions

Team leadership

Communication

Sunday work

Tools

POS systems

Job description

Your role in a nutshell

To be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the team to deliver retail excellence, strong sales results and engaging customer experience

More about the role

Customer Experience - We want someone who will shape a customer-focused store experience by leading the team to drive customer engagement and bring the brand to life. The Store manager should also ensure the development of consumer loyalty to help build The Body Shop brand.

Delivery - Retail related beauty expertise is highly desirable at management level. We’re looking for someone who will be able to control and meet sales and performance targets with outstanding planning and organising skills. Our Store Managers need to have exceptional stock management skills, and the ability to monitor/manage change. It is essential for our Store Managers to be confident to use the data we provide you with to make sound commercial and business decisions to really drive your sales and your people. Our Store Manager must have full knowledge of the beauty market, our competitors and have passion and love for our products!

Teamwork and People Management - Our people are at the heart of everything we do. We’re particularly interested in individuals who are able to lead and work as part of a team and can quickly react to any problems that may occur. There is a necessity for our managers to be outstanding communicators and competent to manage the team in accordance to the needs of the store and its customers. We desire a flexible and responsible role model who is capable of attracting and retaining people who reflect the brand. Managers must have the ability to identify high potential, develop current members of the team to a high standard.

What we look for

• Experience in beauty retail and people leadership
• Able to control and meet sales and performance targets with outstanding planning and organising skills
• Experience of using data provided to make sound commercial and business decisions
• Ability to work collaboratively within a feedback culture
• Team coaching and development
• Ability to demonstrate outstanding communication and operational skills
• Leadership skills to achieve personal and business success.
• Good IT Skills
• Flexibility to work across Sunday to Saturday is required.